This system is designed to effectively collect IT Support requests for SHQ IT Staff. It is intended
only for use by NSW SES staff and volunteers.
IT Help Desk
|
IT Help Desk Guide
We encourage you to READ the IT Help Desk Guide
before submitting Help Desk requests. The Guide provides information about the services supported by the SES Information Technology Services IT Help Desk.
|
RFA Online
|
Production System Accounts
Complete and return an RFA Online User Access Request form to SHQ Information Technology Services via fax to 02 4251 6480. Before faxing this form, please ensure that your Trainer and Unit Controller or Region Controller has signed it.
RFA Online Trainers are required to following the RFA Online Administration process.
All users must have undergone RFA Online training to gain access to the Production system. See your Unit or Region Training Coordinator.
|
SES Online
|
Training and Production System Accounts
Complete and return an SES Online User Access Request form to SHQ Information Technology Services via fax to 02 4251 6480. Before faxing this form, please ensure that your Trainer and Unit Controller or Region Controller has signed it.
SES Online Trainers are required to following the SES Online Administration process.
|
Out of Area Assistance
|
Using SES Information Systems at another Headquarters
(RFA Online, SES Online, SES Finance system)
To receive temporary RFA Online access at an alternate Headquarters (State, Region or Unit), complete and return an OOAA User Access Request form to SHQ Information Technology Services.
Before faxing this form, please ensure that the temporary access dates (Date access needed and Date access to be removed) are completed and that the form is approved by one of the approving authorities.
The following Out of Area Assistance User Access Request Process MUST be followed when temporary changes are required.
|
New SES Staff
|
New Staff at Region and State Headquarters
Complete and return an New Staff User Access Request form to SHQ Information Technology Services by hand or via fax to 02 4251 6480.
Note that this form does not provide SES Online or RFA Online access. Incomplete forms will not be processed.
|